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Community / support / In-app purchase doesn't work
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rootdgc 10/21/2023 7:23 AM
i already upgraded to pro, but after new version update I can't access all profiles, need help
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Tom 10/21/2023 7:50 AM
Hi @rootdgc, Thanks for supporting us. Quick question are you using at least 1.5.8 version? Did you buy through our website or in-app? On what platform (Android/iOS/desktop) you can't access Pro? (edited)
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rootdgc 10/21/2023 7:52 AM
I am using android
7:52 AM
yes it is 1.5.8
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Tom 10/21/2023 7:53 AM
Can you please PM me your Order ID?
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rootdgc 10/21/2023 7:54 AM
where to find Order ID ?
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Tom 10/21/2023 7:55 AM
If it's in-app purchase there was an e-mail from Google with subject like: "Your Google Play Order Receipt". If you bought it through our website (https://s3drive.app/), then if you send me your e-mail I will be able to find it. (edited)
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rootdgc 10/21/2023 7:59 AM
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7:59 AM
only can see that
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Tom 10/21/2023 8:00 AM
Ok cool, that's an in-app purchase, bear with me. (Feel free to remove your e-mail from the message above to avoid any SPAM issues in the future)
8:04 AM
Right, so can you please let me know what happen when you try to use multiple profiles? I assume you get the "Upgrade prompt"? If that's correct can you please click: "Upgrade" button (don't worry you won't be billed twice), so the app can "restore" purchase from the Google.
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Tom 10/21/2023 8:26 AM
@rootdgc Just wondering if you managed to resolve the issue? (edited)
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rootdgc 10/21/2023 8:29 AM
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8:29 AM
that's when I clicked upgrade to pro
8:30 AM
then I clicked "got it" but still can't access other profiles
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Tom 10/21/2023 8:32 AM
Right, I am really sorry for this inconvenience. Can I ask you please to register an account and then log-in to your Android app using the e-mail/password? I will be able to activate you all the features using our alternative payment system. In the meantime we're investigating the issues with Google payment. There is a long list of developers affected by the technical in-app-payment issue, only couple % of customers gets affected: https://code.google.com/archive/p/marketbilling/issues/14#makechanges (edited)
8:35 AM
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Tom 10/21/2023 9:09 AM
@rootdgc We've found root cause of this issue and we're developing a fix which will likely be available later today. If you can't wait until this time, please register an account and I will activate Pro features by e-mail. Sorry for the trouble.
Tom changed the channel name: In-app purchase doesn't work 10/21/2023 10:39 AM
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rootdgc 10/21/2023 10:50 AM
ok, thank you, I will wait for app update
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Tom 10/22/2023 4:16 PM
Just to give you an update. The fix was sent to Google Play review team yesterday morning, however they seem to have a delay over the weekend. I expect that they will approve this update overnight. I will update this post once this is resolved.
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Tom 10/23/2023 7:07 AM
Hi @rootdgc , I've wanted to let you know that root cause of this issue is addressed in a recent 1.5.9 release. Please update your app in order to have it resolved. Thank you for your patience and sorry for the trouble. If for some reason you still experience an issue please let me know. Thanks, Tom
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rootdgc 10/23/2023 7:08 AM
ok, tq
7:11 AM
it has been resolved, worked flawlessly, great job
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